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Customer Care

MTS is focused upon your successful and long lasting use of our products. Care and experience are applied to the design and components, construction and packaging of the products to assure this end.  Should you find any problems or have concerns, suggestions or advice, we will be happy to hear from you. Please contact us at:

Of course, if you think the product(s) are fantastic, we’d love to hear that too! 


The Performer, for example, has understandably been called “a Swiss Army Knife” in the sound person’s tool kit.  If you have interesting, fun and/or unusual applications, or stories of its use, please let us know.   

Privacy & Safety

MTS takes your privacy seriously. We have developed this policy to inform you about our collection, use and the disclosure of your Personal Data and your choices re such data. This Privacy Policy applies to all MTS divisions, subsidiaries and related websites. 

Please understand that any links or other websites you may use to access the MTS site have their own policies that apply.  Check with those websites for their specific notices, regulations and actions. 

Your data may be used to improve and supply MTS services, in addition we may user your data to contact you directly with marketing and other opportunities.  A number of different data are collected for potential use:


Data Collected

The type of data we may collect includes:


Personal Data, which can be used to identify you. This Personal Data can include, but is not limited to, your:

  • Email address

  • Name

  • Address/Phone

  • Gender

  • Age

  • Purchase Information

  • Cookies and Usage Data


Typically, there is no legal obligation for you to provide your personal data. However, our website may rely on such data to provide you full access to features and functions and services such as marketing and promotional materials, newsletters etc.  At such time as you opt for such services you may be required to enter your personal information. 


Usage Data.  Is the information that informs us as to how you access and use our website. This Data may include your:

  • Computer's Internet Protocol address 

  • Browser type,

  • Browser version

  • Our website pages that you visit

  • Time and date of your visit

  • Time spent on those pages, unique device identifiers

  • Other diagnostic data

Be aware Usage Data can also contain personal information that let’s us identify you

Location Data, as it says, tells us where you are located.  As with other types of data, this is stored only with your permission.


Cookies & Tracking Data, is data that lets us to operate our website (session cookies), store your preferences and settings (preference cookies), and perform security (security cookies). Cookies are small data files which can include an unique identifier. Cookies are sent to your browser from websites and stored on your device. Tracking technology often includes tags and scripts that collect and track information. Sometimes cookies and tracking data are Personal Data. It is entirely your option, but we may use different types of cookies with our website, if you chose not to accept cookies, you may not be able to access and use some areas of our website. Cookies and similar software tools are used to improve our website and your experience therein.  Adobe Analytics and Google Analytics; cookies may also be used to analyze usage and improve operation.

When we are required to fulfill a legal obligation and/or there is a legitimate business reason behind the collection of said data which is not overridden by your data protection interests, MTS will only collect and use your Personal Data in a lawful manner, with your consent and when necessary to provide our services. 


Data Retention

Data will be stored as required to comply with legal and statutory obligations and for resolution of disputes or enforcement of agreements and policies.

Your personal data will be stored and used in the United States regardless of where you are located. Your consent under this Privacy Policy followed by your submission of Personal Data indicates your agreement to that transfer and use.

MTS respects and honors your privacy and will take steps to ensure that transferred Personal Data is stored and handled securely and in accordance with this Privacy Policy. 

Should MTS at some time merge, acquire, or be acquired in any way, your Personal Data may be transferred where a lawful basis exists. We will provide notice before your Personal Data is transferred and becomes subject to a any other Privacy Policy.


Security of Data

Ultimately no data transmission over the internet, nor any other method of storage can be guaranteed to be completely secure. MTS commits to continuously work on and improve security and protect both our, and your data. However it is as well to understand that in this regard no guarantees can be made.


Managing Your Data

MTS allows you to amend, delete, or limit the use of your Personal Data. If you have consented to our processing your Personal Data, you have the right to revoke this consent. If you wish to know what Personal Data we hold and you want it removed from our systems, please contact us. Please note that we may ask you to verify your identity before responding to such requests.


Service Providers

From time to time we may employ companies and/or individuals to assist with our website and services. These companies will be limited to specific functions on our behalf, and will be strictly limited in their access to data for those functions only. They will be obligated to protect and preserve any data and not to disclose or use it for any purposes other than they are contracted to perform. 

One example of a third-party service used is Google Analytics.

Google Analytics is a web analytics service by Google that track tracks and reports website traffic.  This data may be shared with other Google services. Google uses the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the websites available to 

Google Analytics provides a Google Analytics opt-out browser add-on. 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


Payment Processors

We provide paid products and/or services on our websites. In such cases, third-party services are used for payment processing.  MTS does not store or collect your payment card details. That information is provided directly to our third-party payment processors. Their use of your personal information is governed by their privacy policies. However, all payment processors that are used adhere to the standards set by PCI-DSS , requirements which help ensure the secure handling of payment information.

The payment processors we work with are:

  • PayPal


Links to Other Sites

Our websites may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. It is important you understand and take the time to review the privacy policy of any and every site you visit.


Children's Privacy

MTS services does not address individuals under the age of 18. We will not knowingly collect personally identifiable information from anyone under that age. Parents and/or guardians should be aware that a child has contacted us and provided Personal Data. Should this happen please contact us. If we find we have collected Personal Data from Children without verification of parental consent, we will take steps to remove any such information.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and allow you to opt in. We will let you know via email and/or a prominent notice on our websites, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.



If you have any questions about this Privacy Policy, please contact us:

By email:

Payment Methods


Payment Methods
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